CANCELLATION AND REFUND POLICY
Cancellation and Refund Policy. You can cancel your membership at any time with written notice. The amount of the direct fee considered earned shall be a proration of the monthly fee as of the date the notice of termination is received, and you will be refunded the remainder of the unearned fee. Unearned membership fees will be refunded within 30 days of our receipt of Your notice of termination. There is no cancellation fee or charge. This will be calculated based on a conventional 30-day month.
Your eligibility to Services begins the day You make Your first membership payment, unless we otherwise agree in writing, and continues monthly thereafter so long as You continue making timely payments when due. Your eligibility for services ends on the day that we receive or give written notice of termination.
There will be no refunds for fees paid more than one month prior to cancellation, whether you used our services or not.
Appointments, Late Cancellation, and No-Show. We prefer that you schedule visits more than 24 hours in advance when possible.
If you schedule an in-person appointment and either cancel the appointment within 24 hours of the appointment time, or do not show up for the appointment altogether, you will be charged a $50 fee. We ask that you notify us of any cancellations at least 24 hours prior to the appointment.
Re-Enrollment. If you cancel your membership, you will be unable to re-enroll in the service for 12 months from the date of cancellation without being charged a re-enrollment fee. If you desire to re-enroll sooner than 12 months, a $250 re-enrollment fee will be assessed.
Your satisfaction with your care at Mind and Matter Health is very important to us. In the event you have any concerns, complaints, or want to cancel your membership, please reach out to:
Katie Mann
Practice Administrator
Email: katie@mindandmatterhealth.com
Phone: (206) 580-3405
Unresolved complaints may be directed to the Washington State Office of the Insurance Commissioner – Consumer Advocacy at 1‑800‑562‑6900 or www.insurance.wa.gov.
Practice Contact Information:
Mind and Matter Health, PLLC
100 N Howard St, STE 6702, Spokane, WA 99201
Phone: (206) 580-3405
Policy updated: Sept 2025